On WhatsApp, in your guest's language, using what you've written about your home. What it doesn't know, it never makes up: it passes it to you, and next time it knows.
Every guest asks the same things. And whatever you do, something gives. See what changes with Cicerone.
Cicerone answers at any hour. It only messages you when it has to, and at night alerts wait until morning, except for real emergencies.
“They replied in seconds, even at midnight. Everything was crystal clear.”
A typical reviewEvery guest gets an answer straight away, based on what you've written about your home. What it doesn't know, it asks you, without making anything up.
Cicerone replies in German, Spanish, Japanese… You always read and write in English, even when you step in.
A guided setup: how to get in, Wi-Fi, times, house rules, local tips. Upload the PDFs you already have and it reads them.
Copy the booking link and paste it into your message to the guest. That's it: Cicerone does the rest, with no number to set up and no app to install.
As soon as the guest writes, whenever they like. You see every chat in real time and step in whenever you like, with one tap.
Answer just once. Cicerone turns your reply into a fact about the home, and the same question never comes back to you.
It answers only with what you've written and the documents you've uploaded. Anything it doesn't know, it passes to you, and tells the guest it's doing so.
It picks it up from the first message and sticks with it for the whole stay. You always read and write the chats in English.
A guest sends a voice note or a photo of the problem? Cicerone transcribes it and replies, and you'll find it all in the chat on your dashboard.
Set your quiet hours: alerts wait until morning. Real emergencies (breakdowns, safety, getting in) still come through.
On the morning of arrival and the evening before departure, with the times. Only to guests who have already written.
The boiler manual, the parking map, the front door instructions: upload them once and it reads them.
If a guest is in trouble, Cicerone immediately gives them the emergency number for the country the home is in, and alerts you right away.
Cicerone isn't just another auto-responder: it speaks the way you want, and hands the conversation back to you when it matters.
Bookings, guest chats, home details, costs: today they live in six different places. With Cicerone, in a single dashboard.
Six places to keep an eye on. And something always slips through.
Your dashboardOne login, everything under control.
The only difference between plans is how much you can customize them, not what it does.
Every plan works in full. What changes is who sets it up: us, you, or you home by home.
| Feature | Standard | Pro | Ultimate |
|---|---|---|---|
| In every plan | |||
| Replies 24/7, in every language | |||
| Learns from your answers | |||
| Arrival and departure reminders | |||
| Voice notes, photos and documents | |||
| Dashboard and real-time chat | |||
| Customisation | |||
| Custom response times | |||
| Alerts and follow-ups your way | |||
| Your own line for off-topic questions | |||
| Settings home by home | |||
| Settings by groups of homes | |||
| Different timing for each guest | |||
Can't find yours? Send it through the form below: a real person will reply, not a bot.
It doesn't guess. It tells the guest it's checking with you and alerts you, by email or on WhatsApp. You reply from the chat on your dashboard, in English, and your guest receives it in their own language.
From then on, Cicerone knows: the same question never comes back to you.
No. Guests message Cicerone's number using their booking code: you send them a link that opens the chat with the code already typed. Your number stays yours, and there's nothing to set up with Meta.
Never first. Arrival and departure reminders only go to guests who have already written. That's how WhatsApp wants it, and how your guests want it too.
It always answers guests, at any hour. It only messages you when it has to: during your quiet hours alerts wait until morning, except for real emergencies (breakdowns, safety, trouble getting in).
From the moment you send them the link, whenever suits you: in the Airbnb or Booking chat, or wherever you're already in touch. From then on the guest can write whenever they like, until check-out.
Built for Europe and the GDPR. The privacy notice is sent to guests in the chat automatically, the data processing agreement (DPA, GDPR Art. 28) is ready to go, and chats are kept only as long as needed, then deleted.
A fixed fee per home, per month, plus your actual usage (AI replies, WhatsApp messages, voice notes). You see it line by line on your dashboard: no surprises.
The first month is free, usage included. After that you pay by the day: a home added mid-month is billed from the day you add it.
Yes. You pay by the day: archive a home and from that day on you no longer pay for it.
Leave us your details: we'll send you an invite, and your first home will be ready in minutes.